Return and Refund Policy for Cumming Cider, LLC - Powered by Printify
Last Updated: [12/7/2023]
Thank you for shopping with Cumming Cider, LLC, your trusted destination for premium print-on-demand apparel. We want you to be completely satisfied with your purchase. As our customer, please read the following Return and Refund Policy carefully:
Return Process
Since Cumming Cider, LLC utilizes Printify for production and fulfillment, all returns and exchanges are handled by Printify. To initiate a return, follow these steps:
1. Contact Printify Customer Support: If you are not satisfied with your order or have received a defective or incorrect item, please contact Printify's Customer Support within 30 days of receiving your order. You can reach them here.
2. Provide Order Details: When reaching out to Printify, please include your order number, a description of the issue, and any relevant photographs of the product.
3. Printify's Return Authorization: Printify's customer support team will guide you through the return process and issue a return authorization if applicable.
Refund Process
Printify will handle all refund requests in accordance with their policies. Here's an overview:
Refund Eligibility:
Refunds are typically issued for damaged, defective, or incorrect items. Printify's team will assess each case individually to determine eligibility for a refund.
Refund Methods:
Refunds are issued using the original payment method. If the original payment method is unavailable, Printify will provide alternative refund options.
Processing Time
Refunds are processed promptly once Printify approves the return. Please allow 7-10 business days for the refund to reflect in your account.
Exchanges:
Printify primarily handles exchanges for damaged or defective items. If you require an exchange, please contact Printify Customer Support, and they will guide you through the process.
Additional Notes:
Please review the size chart provided on our website to ensure accurate sizing before placing your order.
Thank you for choosing Cumming Cider, LLC. We appreciate your trust in our print-on-demand apparel, and we are committed to ensuring your satisfaction.